GARY L. SUNDAHL

                                                      13239 Clermont Circle

                                                   Thornton, Colorado 80241

                                                                   U.S.A.

                                                   Home Phone:  303-469-6032

                                   Email Address:   gary_sundahl@hotmail.com

 

WORK HISTORY:  

01/2014 - Present       Operations Switch Technician II:   Centurylink, 700 West Mineral Avenue, Littleton, Colorado  80120.

Maintain day to day operations of DMS250/300 switches, SONUS NGS switches, SONUS VoIP switches, SS7 platform, AIN, SCPs, STPs, Acme Packet and Sylantro (Broadworks) platform, and NGMP voice messaging platforms. Proactively surveys network and resolves troubles from routine to complex problems. Thorough understanding of transport, switch and IP network topology and related to repair procedures. Work with minimal supervision in Network Reliability Operations Center in 24x7 environment. Use software tools and skills to isolate and resolve platform hardware issues, assists in maintenance, and frequently work FGD, IMT, ISDN, DIA and SS7 issues. Communicate effectively with peers, other company centers, LEC’s, IXC’s, and customers . Manage ticket workload, statuses tickets, directs outage and jeopardy notifications to Network Event Management Center (NEMC) and internal voice operations management team. Escalates issues, and seeks guidance from supervisor or SME/technical support as required to meet or exceed company repair objectives.

07/2011 – 06/2013          National Transport Repair Technician IV:   XO Communications, 10000 Park Meadows Drive, Lone Tree, Colorado   80124.  

Repair complex & critical customer outages. Work on Layers 1-3 troubleshooting techniques. Solely diagnose and repair customer reported troubles within a CLEC environment, escalate LECs as needed.  Contacted and worked with customers, respective LECs and internal XO personnel until issues are resolved.  This included UBLs, DS1s, DS3s, OCNs and Digital Cross Connect Systems.  Troubleshooted Ethernet and IP/VPN circuits with ICMP, ping, telnet, tracert, shut/no shut involving Layers 1/2/3.  Solid & extensive working experience with the Centest Platform.  Worked with Nortel Classics, Nortel 3500 platform, Nortel access Nodes, Cisco Routers 14454/327, 311s, Positrons, Ciena ONI2500/7000,  Infinera wavelengths, CAC/Adtran Channel Banks, Fuji Netsmart 1500, NetAdvanta, Foundry, 5500 Titan/Alcatel 1631 Dacs. Accurately maintained ticket logs & outage/escalation resolutions.  Identify common defects/trends for creating & implementing standards/processes to avoid repeat issues.  Handled and prioritized multiple tasks while maintaining attention to detail.  Used Remedy, Putty, RSA Token firewall access, TBS, Net Analyst, NetCool, and MS Office Pro.

05/2011 – 07/2011          Technical Support Engineer:  Covad Communications, 720             South Colorado Blvd, Denver, Colorado  80246.

Responsible for taking incoming calls from ISP partners and ILECs/CLECs (escalations).  Troubleshooted Ethernet, IP/VPN, and T1 circuit problems with technicians.  Mainly used Layer 1  (Physical), Layer 2 (Data), and Layer 3 (Network) of the OSI model to fix circuit/partner issues.  Systems used include Remedy, NOSS Tools, PROVISIONING-GUI, EAGLE, NIMS, Loop Test, Clarity, MEAT, Ebond-LSI/VTAG/ATT/Qwest, SecureCRT, DiamondCraft for DSLAM configurations/maintenance, Cisco/Edgemarc routers for CPE configurations.

10/2010 – 12/2010        ES NOC Level 1 Engineer:  Reliance Globalcom, 2000 South     Colorado Blvd, Denver, Colorado  80222.

Effectively troubleshoot and resolve TDM, SONET/SDH, and partner Ethernet Issues.  Identify Layer2 and Spanning Tree Protocol, IP Routing/BGP protocol/OSPF/VLAN issues.  Troubleshoot STP, BGP, and OSPF.  Layer 1, 2, and 3 Switching/Routing, Ethernet networks, SNMP, LAN/WAN Topology.  Used Extreme, Juniper, Avaya (Nortel/Tasman), RAD, Alcatel, Cisco, and other performance tools.  NMS tools, ticketing databases Tools – Spectrum, Remedy, SecureCRT – telnet, SSH, SSH2, and RPC, CLI – Routers and switches.

2008 – 2010                    SR. NOC Operator:  Intrado, 1601 Dry Creek Drive, Longmont,      Colorado  80503.

Maintained and monitored the E911 network for the entire U.S.  Opened and resolved trouble tickets with LECs/CLECs/ILECs, reset user passwords for TSS/Tandem systems, and processed tape backups.  Involved in incident reporting, incident audit, and service delivery.  Program- managed DRCC (Disaster Recovery plan) for Intrado ISOC.  1 year lead/supervisor experience in ISOC group.  Layer 1, 2, and 3 support for Ethernet/WAN networks.   Responsible for VoIP and wireless support.  Used HP Openview (HPOV) for alarm resolution on NMS network for the U.S., UNIX shell commands for ALI-M and SR-ALI, Prognosis, OutsideView, Secure CRT/Putty, Remedy (Magic) ticket database, MS-Outlook.

2002 – 2008                    Operations Technician:  Qwest Communications, Thornton, Colorado  80241.  

Troubleshooted network problems on narrowband DS1/DS0 circuits and 1++ long distance/800 number/011 international issues as Tier 2 technician.  Extensive experience in CLEC/LEC/PSTN environment.  2 years program manager on various Qwest projects.  1 year lead/supervisor experience in LEC group. Layer 1, 2, and 3 support for Ethernet/WAN networks.   Also provisioned in TBS and troubleshooted DS3/OC3/OC12/OC48/OC192/Gig circuits.  Used Nortel DMS-250 and SONUS/NGS switches, ISDN, SS7, SIP, CAS, VI Editor, Titan 5500 and Alcatel Dacs, Cisco Routers, Remedy/Dr Transport, LIMS, TIRKS, WFA-DI/DO, NMS, F+E, Core, REACT/INTAS test sets, Switch Commander, Casper, Neap, ETFI, Word, Excel, Powerpoint, Outlook.

2000 – 2002                  Network Facility Engineer:  Level 3 Communications, Broomfield, Colorado  80020.                      

Designed/planned circuits on Level 3 Fiber/Backbone Network and migrated leased facilities to the backbone.  Familiar with all protocols/designs for VoIP (Voice Over Internet Protocol).     Provisioned DWDM (Wave/10GB/2.5GB/1Ge), OC192, OC48, OC12, OC3, STS1, DS3 bandwidths.  Responsible for Los Angeles, San Diego, and Phoenix markets.  2 years as project manager for these markets.  1 year lead/supervisor experience in provisioning group.  Used systems like NextGen, Granite, ON TAP, Order Management (O+M), Clarify, ASR Exchange.

1998 – 2000                  Senior Telecommunications Specialist:  IBM Corporation,                                       Boulder, Colorado  80303.

Telecommunications and network troubleshooting support, configured/troubleshooted routers, CSUs/DSUs, modems.  Involved in various programs/projects.  Physical and logical support of networks, help desk support.  Installed and verified circuit connectivity, A-Z ends, 64K, 256K, 512K, T1, T3, SONET, Unix, OpenView, OpenView Operations, Network Node Manager.  Used Microsoft Windows, Word, Excel, Lotus 1-2-3, Lotus Notes.

EDUCATION:

(Degrees)

03/99 - 03/02                University of Denver/University College, Denver, Colorado. Master of Telecommunications Degree in Telecommunications Technology.

09/76-07/80                  University of South Dakota, Vermillion, South Dakota.  Bachelor of Science degree in English, minor in Math.

(Certificates)

08/05 – 06/07               College Network Online-Boston University,  Boston, Massachusetts.     

                                      (CEU 3.3 / PDU 33 Education Units)

Principles of Project Management Certificate: Project Time Management, Project Risk Management, Project Cost Management.

Fundamentals of Project Management Certificate: Principles and Techniques of Project Management, Project Quality Management, Project Communications Management.

03/99 - 03/02                 University of Denver/University College, Denver, Colorado. Certificate in New/Emerging Telecommunications Technologies.